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Why can’t I see an existing knowledge base category when creating or editing articles?

There are two types of categories in the knowledge base: parent categories and subcategories. Parent categories cannot have knowledge base articles attached to them, while subcategories can. The image below shows an example of a parent category. Since the example above only has one parent category listed, a subcategory must be added before any articles can be created. When …

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Managing Model Categories

Guide Overview The following guide is designed to give Incident IQ administrators a detailed overview on the following topic(s): Adding new model categories Managing existing model categories Guide Index You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index simply use the Return …

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