Guide Overview This article is designed to give administrators and agents with the appropriate permissions an overview on the following topics: Using bulk ticket operations when working, editing, deleting, duplicating tickets Assigning tickets to work package Working multiple tickets at once Downloading data on a bulk of tickets Creating/copying a bulk of tickets Guide Index …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Submitting Tickets You can submit bulk tickets by selecting one or more assets and choosing Other > Submit Tickets. This will open up …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. We have a stack of Chromebooks with broken screens. Instead of creating a ticket for each Chromebook, let’s bulk submit tickets using ticket …
We have a stack of Chromebooks with broken screens. Instead of creating a ticket for each Chromebook, let’s bulk submit tickets using ticket templates. To apply a ticket template when submitting tickets in bulk, begin by selecting one or more assets from any asset view. Click on Other > Submit Tickets. In the top right …
