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Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations?

By default, Incident IQ automatically excludes weekends and non-working hours from SLA calculations. Working hours are automatically set to 7:00 AM to 3:00 PM Monday through Friday, but these hours can be changed by a member of the Incident IQ support team upon request. Additionally, you can also set up holiday exclusions for SLA calculations …

Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations? Read More »

Setting Up Break & Holiday Exclusions

To set up holiday exclusions for SLA calculations, add them to the Incident IQ Calendar. When creating this event, you must select the Break or Holiday event types from the drop-down menu. Knowledge Base Guide:Visit the Incident IQ Community for a more in-depth guide about Setting up Break and Holiday Exclusions.

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