Asset

What webhook variables replacements does Incident IQ support for assets

When using webhooks in routing rules you can utilize the following variables to get or post information to a specific url: The full list of variables you can use in the body of these webhooks for tickets is as follows: AssetId SiteId Site ProductId CreatedDate ModifiedDate AssetTypeId AssetTypeName IsDeleted IsTraining StatusTypeId Status AssetTag SerialNumber ExternalId …

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What filter options are available when tracking changes made to assets?

Incident IQ includes the ability to track timeline changes to assets in two different manners. If you want to track broad changes to assets during a select time period, then the following options are available to you: Location Changed Owner Changed Status Changed Storage Location Changed The top section allows you to select date ranges …

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Does Incident IQ automatically match an asset’s location to the assigned user’s location?

By default, Incident IQ does not automatically update asset location information to match a user’s location. However, administrators can enable this functionality utilizing one or both of the following two Assets site options: When User is Assigned an Asset: Update Asset to Match Owner’s location When User’s Location Changes: Update Asset to Match Owner’s location Another …

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Why doesn’t the Exchange Asset option appear on every ticket?

The Exchange Asset feature is utilized to quickly swap devices out on tickets where the ticket requestor needs an immediate replacement. As such, this option only appears when the ticket meets the following conditions: The ticket must be submitted for a specific device and not just a model or model category The asset on the ticket must …

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