Asset Archives - Incident IQ Academy

What webhook variables replacements does Incident IQ support for assets

When using webhooks in routing rules you can utilize the following variables to get or post information to a specific url: The full list of variables you can use in the body of these webhooks for tickets is as follows: AssetId SiteId Site ProductId CreatedDate ModifiedDate AssetTypeId AssetTypeName IsDeleted IsTraining StatusTypeId Status AssetTag SerialNumber ExternalId …

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iiQ Assets in Incident IQ Mobile

Uncategorized / By Alan Xu

Guide Overview The following guide is designed to give users mobile app users in districts with iiQ Assets a general overview of the following topics: Using assets explorer in the mobile app Viewing saved custom views Checking assets in and out Guide Index You can use the following links below to quickly navigate to a …

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What filter options are available when tracking changes made to assets?

Uncategorized / By Alan Xu

Incident IQ includes the ability to track timeline changes to assets in two different manners. If you want to track broad changes to assets during a select time period, then the following options are available to you: Location Changed Owner Changed Status Changed Storage Location Changed The top section allows you to select date ranges …

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How do I modify asset information?

Uncategorized / By Alan Xu

Select Assets from the left sidebar, and select “Asset Explorer” to open the main asset section. Search for the desired asset you would like to modify, by asset tag or serial number, and select the asset to open the asset details page. Select Options > Edit Asset to open the asset editor. Here you can modify the asset’s details, reassign …

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How do I check assets in and out to users?

Uncategorized / By Alan Xu

Important Note: This FAQ is designed for users with the Agent and Administrator role in Incident IQ. If you are a staff or faculty user checking out assets through the My Classes feature go here instead. You can quickly check-in/check-out assets to users in Incident IQ by selecting Assets > Check In/Out on the left navigation bar. This will take …

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Does Incident IQ automatically match an asset’s location to the assigned user’s location?

Uncategorized / By Alan Xu

By default, Incident IQ does not automatically update asset location information to match a user’s location. However, administrators can enable this functionality utilizing one or both of the following two Assets site options: When User is Assigned an Asset: Update Asset to Match Owner’s location When User’s Location Changes: Update Asset to Match Owner’s location Another …

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What types of printers and asset labels does Incident IQ support?

Uncategorized / By Alan Xu

Display label size is 3 1/2 X 1 1/8. Labels can be printed individually from the asset details page, or through the use of bulk options from any asset view. Currently, Incident IQ does not support printing onto label sheets for inkjet or laser printers.

How do I confirm or change an asset while working a ticket?

Uncategorized / By Alan Xu

Tickets with an Asset The current asset attached to a ticket is visible on the right side of a ticket’s details page. You can change an asset on a ticket by using the Options drop-down menu. From here you can Change Device to change the asset to a different hardware device. Or you change to a different asset type …

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Why doesn’t the Exchange Asset option appear on every ticket?

Uncategorized / By Alan Xu

The Exchange Asset feature is utilized to quickly swap devices out on tickets where the ticket requestor needs an immediate replacement. As such, this option only appears when the ticket meets the following conditions: The ticket must be submitted for a specific device and not just a model or model category The asset on the ticket must …

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Can I search for changes made to assets based on time period?

Uncategorized / By Alan Xu

Timeline filters allow you to search for certain changes made to assets within a given time period. This includes updates to: Asset location Asset Owner Asset Status Asset storage location At this point, you can select a specific date range that you are interested in when this change occurred. Choose from a number of default …

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