The new Incident IQ Academy has multiple unique features to guide you through the most critical information. Before getting started, we recommend familiarizing yourself with the new setup.
Your Dashboard is catered for your individual needs. You will find Courses and Learning Paths recommended for you. You also have the option to explore all available Courses using the top navigation.
One important thing to note is that this new, enhanced look also comes with a fresh start. Your courses completed in the previous version will not be carried over.
The last thing we want to highlight is the iiQ Certification Program. All agents and admins can become certified on the Incident IQ platform by completing the corresponding certification tests. Learn more about this opportunity on the Certification page at the top of the navigation.
Once again, welcome to the Incident IQ Academy, and we hope you enjoy this new experience!