To adjust display of tickets, click on the drop-down arrow next to your profile name and select “Options”. Next select the “Settings” tab and under the “Tickets” section you can adjust the following: Default Page Size Include Unassigned Tickets Show Ticket Description Show Ticket Tooptips
If you are an iiQ agent or administrator, you can change the type of email notifications you receive by clicking on your username and selecting Options from the drop-down menu. In the Options window click on the Notifications tab. From here you can decide when you receive alerts from the following two sources: Web Notifications: Checking or unchecking these boxes control the …
