How do I add a comment or action to a ticket?
While working a ticket, select the Comment or Action buttons, located directly above the ticket timeline.
Add
Adding & Managing Model Categories
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. The model category is a required field for asset models in Incident IQ. The primary goal of model categories is to provide a …
Adding & Managing Models
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Adding New Model You may want to create new models to accommodate pieces of equipment or software that do not fall into the …
Adding & Managing Manufacturers
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Adding New Manufacturer You can create an Asset Manufacturer. On the left sidebar, click Administration and then Manufacturers. At the top right corner, …
Asset Statuses
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Adding a New Asset Status You may come across an asset status not currently in Incident IQ. Administrators can create new asset statuses …
Asset Types
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Overview The primary goal of Asset Types is to categorize different types of assets. This way, you can quickly access them by their …
Asset Funding Sources
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Adding a New Funding Source You may come across an asset funding source currently not in Incident IQ. You, as administrators, can create …
How do I add a comment to a ticket?
Comments can be directly added to a ticket by typing in the Timeline at the bottom-right corner of all ticket pages. From here you can message the assigned agent and attach image files by dragging and dropping into the comment field. You can also add screenshots to comments if need to assist the agent working the ticket in …
Can I add multiple devices to one ticket?
Incident IQ only supports attaching one device to each ticket. You will need to create a new ticket for every device you wish to submit a new work order for. Tip: Are you an agent or administrator and want to create multiple tickets concerning the same model and issue? Using batch ticket operations allows you to …
Adding & Managing Spare Pools
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Adding Spare Pools Spare pools are designed to give districts another way to drill down the spare groups. For example, if you work …