action

Batch Action: Submitting Tickets

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same.s Submitting Tickets You can submit bulk tickets by selecting one or more assets and choosing Other > Submit Tickets. This will open up …

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Device Actions

Advanced write-back functionality allows agents to lock, restart, remotely wipe devices, and more within Incident IQ.  These actions are based on your permission. You can perform these actions when viewing an asset. Also, there are different remote device actions depending on the asset management integration: Google Devices: Deprovision Device Disable Device Enable Device JamfSchools: Move …

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Batch Actions

When selecting one or more users on any user view, a new set of options appears near the top of the page. These bulk user options are designed to quickly allow you to change a location, set a new role for users, and more. Additionally, suppose your user data is managed in an external system. …

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Remote Device Actions

Advanced writeback functionality allows agents to lock, restart, remotely wipe devices, and more, all within Incident IQ.  These actions are based on your permission. You can perform these actions when viewing an asset. Also, there are different remote device actions depending on the asset management integration: Google Devices  Jamf School  Microsoft Intune  Mosyle Manager 

Additional Batch Actions

There are many other bulk options to apply with tickets. These options are designed to be time savers. Select multiple tickets and click Other in the ticket toolbar. Here is the list of bulk actions. Add to WorkPackageYou can add tickets to a new or existing Work Package by clicking Other and Add to Work …

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Creating New Resolution Actions

Please note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Need to create a resolution action that is not currently in Incident IQ? When viewing the resolution actions, click on Create New Action …

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Managing Resolution Actions

Please note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Resolution actions are actions taken to resolve a ticket within Incident IQ. When working on a ticket, actions will be suggested based on …

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