The following is a list of static IPs for our Incident IQ Services (core and application integrations), as well as our host agents and API (which use the same endpoint). Note that not all IPs are expected to be active at any given time; a subset of IPs will be used, but may be rotated …
Incident IQ is accessed through a firewall. What IP address(es) do I need to whitelist? Read More »
The following is a quick breakdown of the access agents have tickets: If you created a ticket, then you automatically have modify access. If you are assigned to a ticket, then you automatically have modify access. If a ticket is not assigned to a specific location, then you automatically have modify access. If a ticket …
Guide Overview Permissions determine what actions users can take in Incident IQ as well as what sections they can access. The following guide is designed to give Administrators a detailed overview of the following topics: Viewing, editing, and resetting a user’s permissions settings. Accessing the permissions changelog to view when, who, and what permissions have …
If enabled by your district’s administration, you can access training at any time within Incident IQ by clicking Help at the top of the dashboard. This will open a sidebar on the right-side of your screen. Scroll down to the training section and click on Start Training.
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. From any survey’s details page, you can access the details statistics for responses by selecting the Results tab. Under the Rating Results section, …
