Guide Overview
The Skyward Integration allows administrators to seamlessly integrate Skyward with Incident IQ by automating most aspects of your data upload. This provides administrators the ability to easily manage the sync and mapping options for users, groups, and locations between the two programs in one convenient location. The following guide provides step-by-step instructions on how to integrate the Skyward with Incident IQ.
Not what you were looking for? Perhaps one of these other guides will help:
- Managing the Skyward Integration – A guide that provides step-by-step instructions on how to manage the Skyward app in Incident IQ.
- Managing Incident IQ Apps – A guide designed to provide a brief overview of Incident IQ Apps and how to access app management.
Setup and Installation
Please note that all information entered during installation can be edited at any time after setup. For more details, refer to the app management article here. Before beginning the installation process, you will need the following:
- A Skyward API server setup that provides your OneRoster URL, consumer key, and consumer secret. If you do not already have this setup then you can easily do so by following the instructions in the SMS 2.0 API Server Launch Kit.
Once you have set up the Rest API plug-in, select Incident IQ Apps > Browse on the left navigation bar.
Click on the Skyward App and then select Install to begin.
Step one of the installation process simply provides an overview of what the Skyward Integration will install into Incident IQ. Select Continue once you are ready to proceed to step two.
The part of step two you will need to enter your OneRoster Url, consumer key, and consumer secret. Each of these fields must be filled out in order to continue. Once you have completed this section select Validate & Save to proceed.
In the next step, you will be asked to match Skyward locations to Incident IQ locations. You do not have to set all locations at this time, but you will be required to at least provide a Default Location. This is the location that accounts imported from Skyward are assigned when they do not match your location mappings. When you are ready to proceed select Continue.
Before moving on to step three, you may make changes to any section by clicking on any of the checked settings. When you are ready to proceed select Continue.
Step three allows you to set whether Skyward is available for ticket submission. By default, Skyward is enabled, but if you do not wish to utilize the ticketing functionality you can simply uncheck the model activation box. When you are ready to proceed select Continue.
At this time you will be asked to review all of the changes that are about to be made to your Incident IQ site. Before moving on please keep in mind that after the installation process begins it cannot be stopped. Once you have completed your review select Install App to begin the integration process.
Once the installation process has completed you can now access the app management page to make any additional setting changes, as well as run your first data sync.
