Warning: This document contains instructions for adjusting app synchronization settings that can adversely affect your device data, user data, and/or user mapping settings in Incident IQ. As such, only qualified personnel should proceed with making adjustments to the settings outlined in this document.
You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index, use the “Return to Index” link located at the end of any section.
The Google Device Data App is designed to give school districts the ability to create, manage, and automatically assign assets to students in Incident IQ by utilizing Google data. In addition, integrating Chrome devices into Incident IQ allows you to views an asset’s metadata in one convenient location. This includes basic user information, OS and firmware versions, Google identification, and other data agents may find useful during the course of working a ticket.
Before beginning the installation process you will need the following:
- Access to an Admin Google account with permission to view Chrome devices (write back permissions as well if you want to take advantage of the write back features)
- Pop-up and Ad blockers disabled for Incident IQ.
Once you have this information select Incident IQ Apps > Browse on the left navigation bar.
Click on the Google Device Data App and then select Install to begin.
Step one of the installation process simply provides an overview of what the Google Device Data App will install into Incident IQ. Select Continue once you are ready to proceed to step two.
For step two, you will need to validate your Google credentials by selecting Sign in with Google.
In the pop-up window, Google will ask whether you want to allow Incident IQ to view your Chrome OS devices metadata. To install this app you must select Allow.
Once you have completed validation and allowed Incident IQ to see your Chrome device metadata select Continue.
At this time you will be asked to review all of the changes that are about to be made to your Incident IQ site. Before moving on please keep in mind that after the installation process begins it cannot be stopped. Once you have completed your review, select Install App to begin the integration process.
Once the installation has been completed, users will now be able to take advantage of Google Device Data in Incident IQ.
Setting up Automated Asset Creation
First, you will need to ensure that the Create Asset option is turned on. This is located in the in the General Settings tab of the app.
Next you will need to ensure that locations have been setup in the Locations Tab. Please keep in mind that assets need to have a location when brought into the system. The way this works during a sync is as follows:
- If an asset matches a custom mapping, then the asset will get created and assigned to the corresponding location the mapping is set to.
- If an asset does not match a custom mapping, or no custom mappings are present, and a default location is selected, then the asset will get created and assigned to the default location.
- If an asset does not match a custom mapping, or no custom mappings are present, and there is no default location set, then the asset will not be created during a sync.
For additional details, please refer to the Locations Tab section of this document.
And finally, you will need to ensure your asset models are mapped in the Model Mapping Tab. Any assets for models not mapped here will not automatically get automatically created during system syncs.
Please note, when you first install your app this field will be blank. This is because Incident IQ has not yet run a sync to scan which models are stored in Google Device. To pull model information in, simply click on Run Sync in the General Settings Tab. Once completed, you should see a full list of all available models in your Google Device instance.