Guide Index
You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index simply use the Return to Index link located at the end of any section.
Accessing Assets Explorer
The Assets Explorer page provides users with a single location to search for and view all assets across the entire district. You can access this page by selecting Assets > Assets Explorer on the mobile navigation menu.
You will now find yourself on the Assets Explorer main page. From here, you have the ability to manually search for assets using either an asset tag or a serial number. Additionally, you can also select to view assets from the following filtered views:
- Asset Type: Displays all assets in your district stored under the selected type of asset (i.e. Devices, Software, Online Systems, Facility Equipment, Networking, Other)
- By Category: Displays all assets stored under the selected category of asset (i.e. Desktops, Chromebooks, Copiers, etc.)
- By Location: Displays all assets stored at the selected location
Once you’ve chosen which view you’d like to see, you’ll be able to scroll through the list of assets for the selected filtered view.
Tip: Looking for more detailed asset searches? Check out our desktop version of Asset Explorer for more advanced filtered searches!
Rapid Scan in Mobile
The recommended method of searching for an individual asset in the mobile app is by using the magnifying glass icon located at the top right of any iiQ Mobile page to open the Rapid Scan feature.
This will open up the asset search page. From here, you can scan the device with the Rapid Scan feature, use the voice-to-text option, or manually enter the asset tag/serial number of the device you wish to look up.
This will open the Quick Actions page. This provides you with a centralized location where you can quickly and easily
- View Asset: Selecting this option will take you back to the asset details page of the selected device.
- Edit Asset: Selecting this option will take you the ticket history of the selected device.
- Check-In/Out: Selecting this option will take you to the mobile check-in/out page.
- Submit Ticket: Selecting this option will take you directly to the issue category selection of the mobile ticket wizard.
- View Tickets: Selecting this option will take you the ticket history of the selected asset.
- Verify: Selecting this option will take you the Asset Verification page of the selected asset
Alternatively, you can also navigate to this page by selecting the lightning bolt icon from any Asset’s Details page and clicking on Quick Actions from the bottom menu items.
Editing/Deleting Assets in Mobile
If you want to edit a device’s data in iiQ Mobile, you can do so by selecting the lightning bolt icon at the top right of any Asset Details page.
At this point, a menu will appear at the bottom of the page where you can select to either Edit or Delete the asset accordingly.
Asset Custom Views
Although agents and administrators cannot create custom views in the mobile app, they are still able to access any of their currently saved views. To do so, simply select Assets choose the view you wish to access underneath Custom Views.
From here, you’ll be able to scroll through the list of assets for the selected custom view. Additionally, you can also search for a particular asset using their asset tag or serial number at the top of the page.
Tip: For more information on creating Custom Views in the desktop version of Incident IQ, feel free to check out our Creating Custom Views article for more details.
Asset Check Out
To check an asset back into district control, you will first need to navigate to the Assets Check-In/Out page. From here, use the search bar to pull up the device in question.
Once you have the asset pulled up, you will need to select the user to check the asset out to by using the search bar underneath Check Out To.
This will open up the User Selection page. Use the search bar at the top to find the user you are checking the device out to.
After you have made your user selection, you will be redirected back to the Check In / Out page.
Asset Check In
To check an asset back into district control, you will first need to navigate to the Assets Check-In/Out page. From here, use the search bar to pull up the device in question.
Once the asset has been located, select the Check-in, no issues button. This will return control of the asset to the district.
Alternatively, you may come across an asset that has been damaged prior to checking it in. If that is the case, you’ll want to select Check-in, damaged instead.
This will take you directly to the issue category selection of the mobile ticket wizard. From here, you can create a ticket for this asset as you normally would.
Once you’ve submitted your ticket, you will automatically be redirected to the Check In / Out page. This allows you to easily continue checking in any other devices, without having to manually navigate back to the Check In / Out page.
