Welcome to Incident IQ. This course reviews the tools and features available to help you navigate the system and set up your account. Also, this course goes in-depth on how to work tickets, apply batch actions to tickets, create custom views, and more. Please note that there are separate lessons and topics for each element listed below.
Key concepts covered include:
- Customizing Dashboard and Profile Options
- Submitting Tickets
- Working Individual Tickets
- Batch Actions With Tickets
- Shortcut Features When Working Tickets
- Filtering and Custom Views