Ticketing Workflow Configuration Basics

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Course Description

Learn how to manage your models and issues to make the ticket submission process fast and easy for your users. Gain more insight and relevant information by adding custom fields for specific models or issues. Utilize the rules engine to automate your workflows. Install and set up the Remote Ticketing Support app for your districts to provide the same customizable ticketing experience for non-Incident IQ users. Site Options allow you to customize how you and your users interact with Incident IQ. Get more out of your learning applications as well as knowledge base articles. Creating tags can be used to differentiate tickets within Incident IQ.

Key concepts covered include:

  • Managing Models & Issues
  • Creating Custom Fields
  • Custom Ticket Statuses 
  • Ticket Routing Rules
  • Site Options
  • Remote Support Ticketing Form
  • Learning Applications
  • Knowledge Base Articles
  • Ticket Tags
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