Are you ready to submit your first ticket but not sure where to start? Maybe a student came to you with a broken device and you need to submit a ticket on behalf of them. This quick course will cover everything you need to know about submitting and tracking tickets.
By the end of this course, you’ll be able to:
Use quick tickets to submit tickets
Edit requestor to submit tickets on behalf of others
Submit tickets via email without logging into Incident IQ
Track and respond to tickets with ticket comments and email