Submitting and Tracking Tickets

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About this Course

Are you ready to submit your first ticket but not sure where to start? Maybe a student came to you with a broken device and you need to submit a ticket on behalf of them. This quick course will cover everything you need to know about submitting and tracking tickets.

By the end of this course, you’ll be able to:

  • Use quick tickets to submit tickets
  • Edit requestor to submit tickets on behalf of others
  • Submit tickets via email without logging into Incident IQ
  • Track and respond to tickets with ticket comments and email

Course Content

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