Submitting and Tracking Tickets

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Price
Free
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Course Description

Submitting tickets through Incident IQ is designed to be quick and easy while collecting the necessary information for Agents to address your issue. This course highlights the different ways to submit tickets and track tickets.

Key concepts covered include:

  • Submitting tickets 
  • Submitting tickets on behalf of others
  • Tracking and responding to tickets

Course Content

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