Remote Assistance Integrations & Utilities Apps

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Course Description

This course will cover the Remote Assistance Integrations and Utilities Apps that help agents connect virtually with requestors within Incident IQ. The Announcements App allows users to see an announcement when logging into Incident IQ, while the Status Board App lets users easily see if any of the schools’ systems are having issues or not working. Then, the Screen Recorder App makes it easy to take screenshots and record users’ screens to report and resolve tickets.

Key concepts covered include:

  • Remote Assistance Apps
  • Announcements App
  • Screen Recorder App
  • Status Board App
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