requestor

Batch Check-In and Out

Course Description This course is designed to give an overview of the deployment batch check-in and check-out with devices, otherwise known as Rollout Scout in Incident IQ. When enabled by the district administrator, Rollout Scout is designed to give requestors an efficient method of checking-in devices currently in service and checking out devices currently in …

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My Classes

Course Description My Classes is a dynamic tool for teachers within Incident IQ that makes getting tech support for students easy at taking attendance. Quick and easy ticket creation for students. Get devices to students faster.  Quickly verify that devices are present and in working order.  Key concepts covered include:

Submitting and Tracking Tickets

Course Description Submitting tickets through Incident IQ is designed to be quick and easy while collecting the necessary information for Agents to address your issue. This course highlights the different ways to submit tickets and track tickets. Key concepts covered include: Submitting tickets  Submitting tickets on behalf of others Tracking and responding to tickets

Requestor Dashboard & Profile Options

Course Description  Welcome to Incident IQ. This course covers the dashboard components you need to know to navigate and set up your account quickly.  Key concepts covered include: Dashboard Navigation Help Center Notification Preferences

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