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Premium Apps

About this course: This course will cover the Premium Apps that assist with the information needed to connect with the end user within Incident IQ. The Password Assistant app supports all major Single Sign-Ons to automate password resets and recovery, while the Policy Manager app creates and manages various student and employee policies. Then, Support …

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User Management

Course Description This course is all about users . Learn how to install and configure your Single Sign On integration, allowing easy access to the Incident IQ platform. Teachers, students, and staff already have enough on their mind — don’t make them learn an extra password.  Integrate with your district’s Student Information System to bring …

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Payment Processing Apps

Course Description This course will cover installing and managing the payment processing apps that Incident IQ integrates with and iiQ’s Fee Tracker app. These apps allow you to easily register fees and payments, generate statements, and check balances for users and assets. Learn how to set up and manage payment apps, apply fees and statements …

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Advanced Asset Management

Course Description Advanced write-back functionality allows agents to lock, restart, remotely wipe devices, and more from an asset details page in Incident IQ. Site Options allow you to customize how you and your users  interact with assets and asset data in Incident IQ. Print asset tags in seconds. Print individually, or select a group of …

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Asset Management Basics

Course Description Incident IQ Integrations connect district data and systems to the Incident IQ platform. Integrations provide rich asset information, data-rich help tickets, and easy access to Incident IQ. Manage assets, manufacturers, models, funding sources, types, and more. Enjoy total visibility over your device inventory with Asset Explorer. Eliminate redundant efforts with batch actions. Assign …

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Advanced Ticketing Workflow

Course Description This course will cover advanced ticketing elements to help admins and agents with fast and easy ticket templates for recurring issues, how to set up Service Level Agreements (SLA), how to import and apply parts, and create and manage resolution actions and surveys. Key concepts covered include: Configuring and Creating Resolution Actions Configuring …

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iiQ Assets Features

Course Description This course will focus on Audit Manager, Spare Pool, Rollout Scout, Rapid Scan, and Asset Rules. These asset features will help create and track audits, issue spare devices, and check-in/out devices. They are only available if your district purchased the iiQ Assets license. This course is broken down into different lessons as well …

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