About this Course: Do you get frequent requests for password resets? Do you need to send out a policy for all users to sign before checking out a device? Maybe you need a quick way to communicate with users or schedule meetings while reviewing the submitted ticket. Our premium apps make it easy to accomplish …
About this Course We know change can be tricky, so why not ease the transition to Incident IQ by setting up Single Sign-on and integrating it with your Student Information System? Both actions make it easier for users to log in to iiQ and access the information needed. You will learn how to navigate Users …
About this Course Do you want to see which users have acquired fees? Are you currently using a payment processing app? Incident IQ integrates with multiple payment processing apps, making it easy to apply fees, manage and email invoices, and provide more insight into tickets and users. By the end of this course, you’ll be …
About this Course Are there specific issues you only want some users to see and not all? Or is there an issue that only relates to one particular model, such as substitutes or technology requests? You can get as granular as you want for model issues and categories through Site Options. Did you know you …
About this Course What is your procedure when a teacher or student’s laptop is stolen? Are there specific asset lists that you pull up frequently? This course is for you! We dive into all the features associated with the asset details page – labeling assets, remotely wiping devices, custom views for easy access, and so …
About this Course You don’t want to miss this course! It is loaded with information from getting started with the asset importer tool to the total visibility of devices through Assets Explorer. Do you need to label a new shipment of Chromebooks? Do you need a list of devices for students no longer with the …
About this Course Since 2020, we have all grown accustomed to working remotely. Why not troubleshoot an issue through a remote assistance app or send the requestor a quick video on how to fix their issue? Maybe you want to send a districtwide message and don’t think it warrants an email. Through multiple of our …
About this Course The iiQ Ticketing Module streamlines IT requests and more. What if you could templatize frequently used resolution actions and common issues submitted? Maybe you want to know which parts are being used the most and where they are being used. Not only does this course cover these topics, but it also offers …
About this Course Now that you have the iiQ Assets Module, you may be wondering where to start. Whether looking for a solution to track spare devices, quick asset deployment, or an easy way to conduct audits, this course will dive into the features you need to set up your assets for success. Then take …
