Uncategorized Archives - Incident IQ Academy

What webhook variables replacements does Incident IQ support for assets

When using webhooks in routing rules you can utilize the following variables to get or post information to a specific url: The full list of variables you can use in the body of these webhooks for tickets is as follows: AssetId SiteId Site ProductId CreatedDate ModifiedDate AssetTypeId AssetTypeName IsDeleted IsTraining StatusTypeId Status AssetTag SerialNumber ExternalId …

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Submitting Tickets on a Mobile Device

Uncategorized / By Alan Xu

Guide Overview The following guide is designed to give users of the mobile app a general overview of the following topics: Using the mobile ticket wizard Submitting tickets for other locations and/or users through the mobile app Guide Index You can use the following links below to quickly navigate to a specific section in this …

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Setting Up Your Account

Uncategorized / By Alan Xu

To edit your profile information, click on the menu icon (three horizontal bars) in the top left corner, scroll down and click My Profile in the pop-out menu. Here you can edit your display name, default location, email address, contact information, and profile picture.

Dashboard Overview

Uncategorized / By Alan Xu

Menu — Pop-out for more features inside of Incident IQ Mobile. Search Bar — Used for searching through the tickets you have submitted. Open Tickets — Tickets that you have submitted that have not been resolved yet. Resolved Tickets — Tickets that you have submitted that have been resolved. Waiting On You — Tickets that you have submitted that are …

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Logging into iiQ Mobile

Uncategorized / By Alan Xu

Guide Overview The following article is designed to give requestor level users (student, staff, and faculty) of the mobile app a step-by-step guide on the following: Setting iiQ Mobile to their district address Logging in manually Logging in with a Single Sign-On service Guide Index You can use the following links below to quickly navigate to a …

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Working Tickets in iiQ Mobile

Uncategorized / By Alan Xu

Guide Overview The following guide is designed to give users of the mobile app a general overview of the following topics: A general overview of the process of working a ticket from start to finish Adding ticket comments Viewing the ticket timeline Accessing knowledge base articles Using additional ticket options Guide Index You can use …

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Dashboard Overview

Uncategorized / By Alan Xu

Aside from your own ticket statistics, the Mobile Dashboard is broken down into five key sections as highlighted below: Menu Icon – This opens the navigation menu allowing users access to more features inside of Incident IQ Mobile Search Bar – This can be used to search for tickets, assets, and users Highest Priority Tickets – useful to …

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Submitting Tickets on a Mobile Device

Uncategorized / By Alan Xu

Submitting Tickets on a Mobile Device Read More »

Setting Up Your Account

Uncategorized / By Alan Xu

To edit your profile information, click on the menu icon (three horizontal bars) in the top left corner, scroll down and click Profile in Other section of the pop-out menu. From here you can edit your display name, default location, email address, contact information, and profile picture.