Self-guided training gets you started with Incident IQ fast.
Requestor Training
Help guides for staff, faculty, students, parents and guest to learn about submitting and tracking help requests
Agent Training
Written and video content for agents and admins to learn about working tickets and managing assets
Admin Training
Guides for Admins to assist with site configuration, app management and workflow setup
Admin Courses
Free
iiQ Assets Features
Free
Advanced Ticketing Workflow
Free
Remote Assistance Integrations & Utilities Apps
Free
Asset Management Basics
Free
Advanced Asset Management
Free
Ticketing Workflow Configuration Basics
Free
User Management
Free
Payment Processing Apps
Agent Courses
Free
Users Explorer
Free
Working With Assets
Free
Working With Tickets
Requestor Courses
Free
Requestor Dashboard & Profile Options
Free
Submitting and Tracking Tickets
Free
My Classes
Free
