Self-guided training gets you started with Incident IQ fast. Requestor Training Help guides for staff, faculty, students, parents and guest to learn about submitting and tracking help requests Agent Training Written and video content for agents and admins to learn about working tickets and managing assets Admin Training Guides for Admins to assist with site configuration, app management and workflow setup View All Courses Admin Courses Free iiQ Assets Features See more... Free Advanced Ticketing Workflow See more... Free Remote Assistance Integrations & Utilities Apps See more... Free Asset Management Basics See more... Free Advanced Asset Management See more... Free Ticketing Workflow Configuration Basics See more... Free User Management See more... Free Payment Processing Apps See more... Free Premium Apps See more... Agent Courses Free Users Explorer See more... Free Working With Assets See more... Free Working With Tickets See more... Requestor Courses Free Requestor Dashboard & Profile Options See more... Free Submitting and Tracking Tickets See more... Free My Classes See more... Free Batch Check-In and Out See more...