Self-guided training gets you started with Incident IQ fast.

Requestor Training

Help guides for staff, faculty, students, parents and guest to learn about submitting and tracking help requests

Agent Training

Written and video content for agents and admins to learn about working tickets and managing assets

Admin Training

Guides for Admins to assist with site configuration, app management and workflow setup

Admin Courses


Remote Assistance Integrations & Utilities Apps


Ticketing Workflow Configuration Basics

Agent Courses

Requestor Courses


Requestor Dashboard & Profile Options

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